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Accessible Information Standard

What is accessible information?

Accessible information is information that you can understand. What makes information accessible is different for different people; there is no one size fits all as people often have different needs.

Most people are aware that there are lots of different ways of making information more accessible. This is why it is important to know the needs of the people or person your information is for. People may need information presented in a particular way because of a particular impairment. Examples might include visual impairment, hearing impairment or a learning disability. It might be necessary to offer spoken versions, braille, phone calls, sign language, Makaton or easy read to make information accessible.

There are a many ways of making information more accessible, the key is to find out what the people your information is for need and offer it.

Ask yourself these questions

  • Who is the information for?

  • Will the information be useful to them?

  • How should the information be provided?

and use the answers to help guide you in making information accessible.

The standard requires that health and social care organisations do 5 things

1. Ask people if they have any information or communication needs and how they can meet these.

2. Record those needs clearly and in a set way.

3. Highlight or flag the person’s file or notes so it is clear they have communication needs and how these needs can be met.

4. Share their knowledge of a person’s information or communication needs with other providers of NHS and adult social care services if they have consent or permission to.

5. Take steps to make sure people receive information that they can access and understand and that they are given communication support if they need it.

To download a leaflet or poster about the standard please click on the leaflets below;

You can find more information about the Accessible Information Standard on the NHS England website: